25 years solving hard problems with technology

Advice from people who have made these calls for decades.

• Technology roadmap
• Build vs. buy analysis
• Dependency and vendor mapping
• Ongoing advisory

Outcome:

Clear priorities and investments that match your business goals.

Example:

A build vs. buy review that replaces three overlapping tools with one integrated platform.

Products, mobile apps, websites, integrations and Shopify.

• Custom products and platforms
• iOS and Android apps
• Websites
• System integrations
• Shopify stores

Outcome:

One vendor for the full product cycle, integrated with your existing systems and a shorter time to market.

Example:

A delivery app with integrated payments; a Shopify store with a custom checkout; a CRM connected to billing.

Agents and AI applied to your real processes.

• Custom AI agents
• Process automation
• AI inside existing workflows
• Model selection and evaluation

Outcome:

Repetitive tasks gone, lower operating costs, and growth without adding headcount.

Example:

An agent that classifies and answers support emails; a bot that reconciles invoices against received payments.

Design, websites, SEO/SEM, ads, email, funnels, CRM and social.

• Brand and web design
• SEO and SEM
• Paid ads
• Email marketing and funnels
• CRM setup
• Social media

Outcome:

A consistent, measurable digital presence, better return on ad spend and more qualified leads.

Example:

A Google Ads campaign tracked all the way to the sale; an email funnel that nurtures leads until they book a demo.

Analytics, business intelligence and automated reporting.

• KPI dashboards
• Data pipelines
• Automated reports
• Alerts on key metrics

Outcome:

Decisions based on real-time data, one view of the business and early detection of problems.

Example:

A live sales dashboard by rep and region; a weekly KPI report emailed to management automatically.

IP telephony, virtual lines, IVR, call recording and transcription.

• Virtual numbers and lines
• IVR menus
• Call recording
• Automatic transcription
• Integration with Dai.sy

Outcome:

Lower costs than traditional telephony, and lines that scale without hardware.

Example:

A virtual line that routes to Dai.sy after hours; an IVR with “press 1 for appointments”; sales calls recorded and transcribed.

Support, email, domains, security, onboarding and offboarding.

• Help desk support
• Email and domains
• Security policies
• Employee onboarding
• Employee offboarding

Outcome:

Lower security risk, smooth joiners and leavers, and one place to ask for help.

Example:

Email and access set up automatically on a new hire's first day; every access revoked the moment someone leaves.

Hands-on training in AI and Google Workspace.

• AI and prompting workshops
• Google Workspace training
• Team-specific programs

Outcome:

Faster tool adoption, a team that works with AI on its own and less dependence on outside support.

Example:

A prompting workshop for the marketing team; Workspace training for the admin team.